Refund policy

Return & Refund Policy

Thank you for shopping with Renee & Ludwig! We want you to love what you ordered. Because our products come from two different sources, our return process depends on the item type — please see below.

Ready-to-Ship Items (Tops, Bottoms, Dresses, Shoes, Bags & Accessories)

We accept returns of unworn items with original tags and clear garment packaging with the SKU label attached. We do not accept exchanges of any kind.

Return window: Return requests must be initiated within 7 days of receiving all items in your order, and the item(s) must be shipped back to us within 7 days of submitting your request in order to qualify for a full refund.

  • The 7-day window begins the day tracking shows your order as delivered.
  • For split-package orders, the window begins on the delivery date of the final package.

How to start a return:

  1. Email us at [your support email] with your order number and the item(s) you'd like to return.
  2. We'll send you return instructions within 1–2 business days.
  3. Ship your item(s) back within 7 days of submitting your request.

Processing time: Please allow 5–7 business days from the day we receive your returned package to process your refund. You'll receive an email confirming what's been done once it's complete.

Restocking fee: Returns that don't meet the criteria above (unworn, tags attached, SKU label intact, within the return window) are subject to a 20% restocking fee, or we may decline the return entirely.

Shipping costs: Shipping and handling charges are non-refundable. Return shipping is the customer's responsibility unless the return is due to a shipping error or a damaged item.

Final sale / non-returnable categories:

  • Beauty
  • Bodysuits
  • Face masks
  • Intimates/Lingerie
  • Jewelry
  • Swimwear
  • Open-pack wholesale orders

Made-to-Order / Print-on-Demand Items (Seasonal & Custom Designs)

These items are custom-printed just for you once you place your order, so our policy is a little different.

We are unable to accept returns or exchanges for:

  • Wrong size ordered (please check our size chart before ordering!)
  • Change of mind
  • Color/style preference after receiving the item

We will replace or refund your item, free of charge, if:

  • It arrives damaged
  • It's misprinted or has a manufacturing defect
  • You received the wrong item

How to report an issue: Email us at [your support email] within 30 days of delivery with a clear photo of the problem and your order number. There's no need to mail the item back — once we confirm the issue, we'll send a free replacement or issue a refund.

Lost in transit: If tracking shows your package was lost, contact us within 30 days of the estimated delivery date and we'll make it right.

General Notes

  • Refunds are issued to your original payment method; please allow up to one full billing cycle for it to appear, depending on your bank.
  • Sale/clearance items are final sale unless received damaged or defective.
  • Questions about your order? Reach out anytime at [your support email] — we're happy to help.

This policy was last updated on [date].